Tips & Tricks | HSS Connections

November 3, 2026

Technical Support Team: Frequently Asked Questions

RISA technical support provides engineering focused help for users of RISA structural design software. Users with an active license can contact the team by email at support@risa.com or by phone at 800-332-RISA. Find answers to common questions about contacting RISA technical support, submitting a support request, and accessing additional learning resources below. What is RISA technical support? RISA technical support connects you with knowledgeable support professionals who can help you use RISA structural design software effectively. The team can help you find answers, troubleshoot issues, and model with confidence. How can I contact RISA technical support? The best way to contact RISA technical support is by email at support@risa.com. Email makes it easy to share model files, screenshots, error messages, outputs, and other project information. This gives the support team the context needed to review the specific model conditions, investigate the question efficiently, and provide a more accurate answer. You can also call RISA technical support at 800-332-RISA. Phone support is helpful for quick, general questions that do not require the team to review a model or specific design condition. Who can use RISA technical support? RISA technical support is available to users with an active RISA license including subscription,…